The information below applies only to active SKY Fiber + HD Cable subscribers residing in Metro Manila.
SKY is now on pure fiber network with speeds of up to 1Gbps, and you’re in for a major boost!
With SKY’s commercial arrangement with Converge that allows SKY to tap the state-of-the-art fiber-to-the-home (FTTH) network of Converge, you will be able to get the network upgrade for FREE* so you can enjoy faster, superior, and more reliable internet service.
Here’s what you can look forward to:
- Pure fiber internet with speeds of up to 1Gbps
- Equal download and upload speeds
- Fewer service interruptions
What will happen to your current subscription?
Continue to avail both internet and pay TV services by converting your subscription to a standalone SKY TruFiber plan with boosted speeds and pairing it with our new value-added Internet Protocol Television (IPTV) service, SKY TV as we are no longer offering SKY Fiber Unli Broadband + HD Cable TV bundle plans.
With SKY TV, you will enjoy the following, all through a pure fiber internet connection.
- High picture quality of TV channels
- On-demand content
- Seamless integration with your favorite streaming apps
For an IPTV add-on rate of as low as ₱99/month, you can already receive a complete home entertainment experience!
To choose your plan and request for an upgrade, click the button below.
* The FREE network upgrade is available to all active SKY subscribers residing in Metro Manila with no overdue balance.
SKY is committed to ensuring every subscriber receives the upgrade and making this transition as smooth and seamless as possible.
- Authorized SKY representatives will be in your area for home visits to replace your current modem and/or SKY Digibox with upgraded equipment at no additional cost. Our team will reach out to you on the final schedule of the visit depending on your area.
- Please note that your SKY account will remain active, and services will continue as usual until the network upgrade is completed. To avail of the FREE upgrade and avoid any service interruptions, please ensure your account remains in good credit standing by fully settling your bill on time.
- After your upgrade, any existing add-on subscriptions and discounts will be discontinued and will no longer be applied to your bill.
Frequently Asked Questions:
About the Commercial Agreement
What is the commercial arrangement between SKY and Converge about?
SKY Cable Corp. has entered into a commercial arrangement with leading Philippine fiber broadband provider Converge Information and Communications Technology Solutions, Inc. that will enable SKY to upgrade its network and improve services to its subscribers.
This arrangement allows SKY to use the fiber-to-the-home (FTTH) network of Converge, allowing SKY’s customers to experience access to broadband plans with faster speeds and more reliable internet service.About the Upgrade
Who are qualified for the free upgrade?
Only active SKY subscribers with no overdue balance are qualified for the FREE upgrade.
If you have any outstanding balance or unpaid arrears, we encourage you to fully settle any arrears as soon as possible to qualify for this free upgrade.When will equipment be upgraded?
Do I need to pay anything for the technology upgrade?
No, you don’t need to pay anything for the equipment upgrade or modem installation. There are no upfront or installation fees. Any authorized SKY representative will not ask for payment, as the equipment upgrade is FREE. If a SKY representative or contractor requests payment for the equipment upgrade, please report them to SKY via KYLA at mysky.com.ph/message-us.
What will happen if I don’t avail of the technology upgrade?
As SKY transitions to a pure fiber-to-the-home network and IPTV technology, the equipment upgrade is required to continue accessing our services. If you choose not to avail of the upgrade, your service will end on or before March 15, 2025.
We strongly encourage you to take advantage of the FREE network and equipment upgrade as this will allow you to enjoy the benefits of a pure FTTH network and a leveled-up entertainment experience.About the Changes to Your Subscription
What changes will be applied to my subscription?
We are no longer offering SKY Fiber Unli Broadband + HD Cable TV bundle plans but you may continue to avail both services by converting to a standalone SKY TruFiber plan with boosted speeds, paired with the our Internet Protocol Television (IPTV) service, SKY TV.
With SKY TV, you will enjoy high picture quality of TV channels, on-demand content, and seamless integration with your favorite OTT services, all through a pure fiber internet connection.
For an IPTV add-on rate of as low as ₱99/month, you can already receive a complete home entertainment experience!
Choose your plan and request for an upgrade via fiberupgrade.msky.com.ph.About SKY TV
SKY TV is a value-added service (VAS) that delivers TV content via Internet Protocol Television (IPTV) technology through SKY TruFiber. It offers a complete home entertainment experience, allowing you to enjoy live TV channels, access OTT streaming platforms, download Google apps, play games, connect your devices and more – all through the SKY TV box.
To know more about SKY TV, click here.Can I subscribe to SKY TV only?
No. SKY TV is a value-added service (VAS) that requires a SKY TruFiber connection so you may enjoy watching channels from your SKY TV plan. It won’t work with other internet service providers (ISP).
However, if you already have an existing ISP, SKY TruFiber can serve as a backup, ensuring you stay connected when your primary internet plan experiences issues.What will happen to my existing cable add-ons?
Any existing Select channels and/or packs will be discontinued once the upgrade is completed.
You may also retain up to three (3) enrolled additional outlets per account at ₱99/month per additional outlet, provided you are subscribed to any SKY TV plan.About Billing
Who will bill me for my SKY service after the upgrade?
SKY remains as your service provider and biller. You may settle your account through any of the accredited payment partners listed at mysky.com.ph/paymentcenters.
For other inquiries or for further assistance on SKY service-related concerns, please send us a message through our 24/7 virtual assistant, KYLA at mysky.com.ph/message-us.
Thank you for your continued support!
We can’t wait for you to experience these exciting upgrades.
