Top FAQs
- Unplug your cable modem, and then replug after 30 seconds.
- Check the back of your modem to see if cables are secure.
- Try to connect via LAN cable, and place any bluetooth devices away from the modem.
- Make sure that the website URL is correct.
- Make sure the website isn't down.
- Check your device’s Internet browser settings. Avoid using proxy server.
- Temporarily disable your antivirus program.
- Try loading the site on a different device or network, and if possible, try it on your mobile network.
Check if your payment is up to date.
Login to your account to check on your current balance and payments.
Check the channel line up of your subscribed package.
Go to plans and bundles to check on the available channels of your current package.
In some cases you may need to refresh your cable box. To do so, you can click on "My Tasks" on the left side of the page, and then "Refresh Box".
You may also refresh your box using the mySKY App. Open the app, select your CABLE account, then tap "Refresh" beside the box you want to refresh.
You may check your current balance by messaging us on KYLA via:
- Messenger - m.me/mysky
- Web - mysky.com.ph/message-us
- Viber - Follow the SKY official account
Follow this path:
Get Started > Main Menu > Bills & Payments > Billing Inquiry
Yes, you may settle your account via mobile banking. Refer to mysky.com.ph/digitalpayment to see the list of our partners.
