The information below applies only to active standalone SKY Fiber subscribers residing in Metro Manila.
SKY is now on pure fiber network with speeds of up to 1Gbps, and you’re in for a major boost!
With SKY’s commercial arrangement with Converge that allows SKY to tap the state-of-the-art fiber-to-the-home (FTTH) network of Converge, you will be able to get the network upgrade for FREE* so you can enjoy faster, superior, and more reliable internet service.
Here’s what you can look forward to:- Pure fiber internet with speeds of up to 1 Gbps
- Equal download and upload speeds
- Fewer service interruptions
What will happen to your current subscription?
Your current SKY Fiber service will be upgraded to faster speeds, with a minimal or no increase in your monthly service fee.
To know your options and to request for an upgrade, click the button below:
* The FREE network upgrade is available to all active SKY subscribers residing in Metro Manila with no overdue balance.
- Authorized SKY representatives will be in your area for home visits to replace your current modem with upgraded equipment at no additional cost. Our team will reach out to you on the final schedule of visit depending on your area.
- Your SKY account will remain active, and services will continue as usual until the network upgrade is completed. To avail of the FREE upgrade and avoid any service interruptions, please ensure your account remains in good credit standing by fully settling your bill on time.
- After your upgrade, any existing add-on subscriptions and discounts will be discontinued and will no longer be applied to your bill.
Frequently Asked Questions:
About the Commercial Agreement
What is the commercial arrangement between SKY and Converge about?
SKY Cable Corp. has entered into a commercial arrangement with leading Philippine fiber broadband provider Converge Information and Communications Technology Solutions, Inc. that will enable SKY to upgrade its network and improve services to its subscribers.
This arrangement allows SKY to use the fiber-to-the-home (FTTH) network of Converge, allowing SKY’s customers to experience access to broadband plans with faster speeds and more reliable internet service.About the Upgrade
Who are qualified for the free upgrade?
Only active SKY subscribers with no overdue balance are qualified for the FREE upgrade.
If you have any outstanding balance or unpaid arrears, we encourage you to fully settle any arrears as soon as possible to qualify for this free upgrade.When will my equipment be upgraded?
Do I need to pay anything for the technology upgrade?
No, you don’t need to pay anything for the equipment upgrade or modem installation. There are no upfront or installation fees. Any authorized SKY representative will not ask for payment, as the equipment upgrade is FREE. If a SKY representative or contractor requests payment for the equipment upgrade, please report them to SKY via KYLA at mysky.com.ph/message-us.
What will happen if I don't avail of the technology upgrade?
As SKY transitions to a pure fiber-to-the-home network, the equipment upgrade is required to continue accessing our services. If you choose not to avail of the upgrade, your service will end on or before March 15, 2025.
We strongly encourage you to take advantage of the FREE network and equipment upgrade as this will allow you to enjoy the benefits of a pure FTTH network.About the Changes to Your Subscription
What changes will be applied to my subscription?
Will Converge be my service provider?
No. SKY will remain your internet service provider with our all-new SKY TruFiber plans. The good news is that by tapping the pure fiber-to-the-home network of Converge, you are assured of a faster and more reliable internet service with the following benefits:
- Pure fiber internet with speeds of up to 1 Gbps
- Equal download and upload speeds
- Fewer service interruptions
About Billing
Who will bill me for my SKY service after the upgrade?
SKY remains as your service provider and biller. You may settle your account through any of the accredited payment partners listed at mysky.com.ph/paymentcenters.
For other inquiries or for further assistance on SKY service-related concerns, please send us a message through our 24/7 virtual assistant, KYLA at mysky.com.ph/message-us.
Thank you for your continued support!
We can’t wait for you to experience these exciting upgrades.
