To our valued SKY Subscribers
From the time we introduced cable television in the country, SKY Cable pioneered in the digital age by providing our subscribers with the best access to information and entertainment.
Given our commitment to this mission, we are pleased to share this announcement:
Cignal Cable Corporation, SKY Cable’s holding company Sky Vision Corporation and ABS-CBN Corporation today announced the signing of an investment agreement that will give Filipinos greater access to broadband internet service.
Cignal Cable intends to invest in SKY Cable, a deal that will benefit existing SKY subscribers with future innovations on products and services. The investment will also enable SKY to expand its broadband reach and capacity in support of the government’s plan to prioritize development of the country’s digital infrastructure.
Cignal Cable’s investment in SKY Cable will strengthen and enhance its public service offerings that currently include Knowledge Channel, which provides educational programs for children, and DepEd Channel, which offers long-distance learning to the Filipino youth during the pandemic. Cignal Cable plans to expand the public service programs that will be offered by SKY Cable to assist the government in providing public services to Filipinos, particularly in remote areas.
We are excited with this new development and assure our subscribers that all SKY Cable services and operations will continue.
We thank you for your continued loyalty and patronage.
Maraming salamat po, SKY Kapamilya.
You may continue to reach SKY through our 24/7 virtual assistant KYLA via the following:
Or visit any of our SKY Zones or SKY Business Centers.
WHAT YOU NEED TO KNOW:
- Question 1:
- How will this affect my SKY subscriptions? What will happen to our existing SKY service?
- Will my service end? Until when is my service effective?
- Will the SKY brand change? Will there be a new brand?
- Answer:
- SKY products and services will remain. Your service subscriptions will continue.
- Question 2:
- How do we get in touch with SKY now if we have issues regarding our SKY service?
- Answer:
- You may continue to reach us through our 24/7 virtual assistant KYLA through the touchpoints listed above or visit any of our SKY Zones or SKY Business Centers.
Filipino translation:
- Tanong 1:
- Maapektuhan ba ang aming subscriptions at serbisyo mula sa SKY?
- Magwawakas ba ang aming serbisyo sa SKY? Hanggang kailan na lang ang serbisyo namin?
- Magbabago ba ang tatak ng SKY? May magiging bago bang pangalan?
- Sagot:
- Mananatili ang lahat ng produkto at serbisyo ng SKY. Magpapatuloy ang subscriptions ng subscribers nito.
- Tanong 2:
- Paano na namin matatawagan ang SKY pag may mga problema kami sa serbisyo?
- Sagot:
- Patuloy ninyo pa rin kaming maaabot sa pamamagitan ng aming 24/7 virtual assistant na si KYLA sa mga touchpoints na nakalista sa itaas o pumunta sa aming SKY Zones at Business Centers.
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