Go to:
SKY TruFiber
Loss of Signal (LOS) Blinking: In the absence of a technical issue or service outage in your area, check if the fiber patch cord connecting the modem to the Network Interface Device (NID) is properly plugged in at both ends. If properly connected, kindly send a message to KYLA at mysky.com.ph/message-us for further assistance.
Passive Optical Network (PON) Blinking – In the absence of a technical issue or service outage in your area, service disconnection may be due to non-payment of subscription fees. Please settle your account in full on or before your due date to avoid any service disruptions. For more information about your SKY bill, download the mySKY App and register your account, or visit mysky.com.ph/myaccounts.
No Wifi Light - Press the wifi button located on the side of the moden for 3 to 5 seconds. If still unresolved, kindly send a message to KYLA at mysky.com.ph/message-us for further assistance.
Power – No light - If your modem’s power button has no light and there is no reported power outage in your area:
- Check if the power adapter is connected properly to the power outlet
- Ensure that the modem is switched on.
If this process does not work, kindly send us a message at mysky.com.ph/contact-us for further assistance.
Troubleshooting steps for slow connection go here...
Self-Help Guides
Go to:
SKY TruFiber
Loss of Signal (LOS) Blinking: In the absence of a technical issue or service outage in your area, check if the fiber patch cord connecting the modem to the Network Interface Device (NID) is properly plugged in at both ends. If properly connected, kindly send a message to KYLA at mysky.com.ph/message-us for further assistance.
Passive Optical Network (PON) Blinking – In the absence of a technical issue or service outage in your area, service disconnection may be due to non-payment of subscription fees. Please settle your account in full on or before your due date to avoid any service disruptions. For more information about your SKY bill, download the mySKY App and register your account, or visit mysky.com.ph/myaccounts.
No Wifi Light - Press the wifi button located on the side of the moden for 3 to 5 seconds. If still unresolved, kindly send a message to KYLA at mysky.com.ph/message-us for further assistance.
Power – No light - If your modem’s power button has no light and there is no reported power outage in your area:
- Check if the power adapter is connected properly to the power outlet
- Ensure that the modem is switched on.
If this process does not work, kindly send us a message at mysky.com.ph/contact-us for further assistance.
Troubleshooting steps for slow connection go here...
