Bills & Payment

Yes, you may settle your account via mobile banking. Refer to mysky.com.ph/paymentcenters to see the list of our partners.

Log in to your MySKY account at mysky.com.ph/myaccounts, then select "Bills & Payment" and click "Enroll to SKY e-Bill."

1. Your inbox could be full.
2. Your e-Bill might have been sent to your junk mail. To avoid this, please add SKY’s e-Bill email address --- sky_billing@mysky.com.ph to your Safe Senders list.
3. The email address you registered isn't validated. To update your contact information, send us a message.

• For SKY Fiber and SKY TruFiber subscribers: Your service will be temporarily disconnected but can be reconnected within 24 hours upon settling of your bill.
• For SKYcable subscribers: Your service will be temporarily disconnected limiting your cable TV viewing to local channels only. Service can be reconnected within 24 hours upon settling your bill.
• If your bill remains unpaid until 60 days after your due date, your subscription will be permanently disconnected. Additionally, our service team will be dispatched to retrieve any equipment issued to you. Failure to return such equipment will result in additional charges.
• Reconnecting your permanently disconnected SKY service will require the full settlement of your arrears as well as the payment of prevailing installation/activation fees and one-month advance on subscription.
• For any bill-related concerns, reach us through our 24/7 virtual assistant KYLA at mysky.com.ph/message-us (select "Billing Inquiries").

We care about keeping you connected and worry-free. With our Extended Credit Arrangement, you may choose installment terms ranging from 2 to 6 months. Message our 24/7 virtual assistant KYLA to learn more.

In the absence of a technical issue or service outage in your area, service disconnection may be due to non-payment of subscription fees. We advise our subscribers to settle their account in full on or before their due date to avoid any service disruptions. For more information about your SKY bill, download the mySKY App and register your account, or visit mysky.com.ph/myaccounts.

To restore your service, please ensure that your account balance has been paid in full. Afterwards, kindly send us proof of payment by messaging our 24/7 virtual assistant KYLA at mysky.com.ph/message-us so that we can process your reconnection request.

For immediate reconnection, please settle your account in full through your MySKY account at mysky.com.ph/myaccounts or via the MySKY app. Reconnection will automatically apply once payment has been posted in our system.

Visit mysky.com.ph/paymentcenters for the full list of accredited payment partners.

To avoid service disruption, we encourage you to pay on or before the billing due date located in your billing invoice summary.

You may enroll directly through your bank. Visit mysky.com.ph/paymentcenters for the complete list of partner banks.

Yes. For online payments, the card holder must be able to provide the necessary card verification details. If you’re using a credit card to pay, the card holder must be present for over-the-counter payments.

It's best if you have your billing invoice with you, but if it's not available, just indicate your SKY account number and your SKY account name in the bill payment slip of your chosen over-the-counter payment channel.

You may settle your SKY bill via check at selects banks and payment centers accepting over-the-counter payments. Click here for the complete list of accredit payment partners.

Make the check payable to the company name indicated at the top of your SKY bill

Yes, but kindly provide a detailed breakdown of the payment intended for each account. This is to ensure that the correct amount is credited to the proper account.

Payment will be posted to the account 1 to 2 workday/s from date of payment if paid over-the-counter at banks or bayad centers and online payment facilities. If paid using your MySKY account or via the MySKY App, payment will be posted real-time.

You may get a copy of your billing invoice by logging in at mysky.com.ph/myaccounts . You can also enroll to e-bill to get it via email. It's also viewable via the mySKY App.

It is important that you settle your bill on time to avoid service disconnection due to unpaid balances.

Pro-ration of fees usually applies when changes are made to your subscription prior to your bill cut-off. Your billing will normalize on your succeeding billing cycles.

Kindly message us via our 24/7 virtual assistant KYLA at mysky.com.ph/message-us so we can assist you on this matter.

Paying for your SKY bill in advance saves you time in tracking and paying your bill. What's more, you can also get great savings. You can enjoy 7.5 days free for quarterly payments, 15 free days for semi-annual payments and 30 days free for annual payments.

To request to change your account's payment scheme, send us a message at mysky.com.ph/message-us.