Bills & Payment
You may check your current balance by logging on to mysky.com.ph/myaccounts, or via the mySKY App. Just go to 'Account Overview' inside the 'My Account' tab. You may also message our 24/7 virtual assistant KYLA.
Yes, you may settle your account via mobile banking. Refer to mysky.com.ph/paymentcenters to see the list of our partners.
Log in to your MySKY account at mysky.com.ph/myaccounts, then select 'Bills & Payment' and click 'Enroll to SKY e-Bill.'
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For SKY Fiber and SKY TruFiber subscribers: Your service will be temporarily disconnected but can be reconnected within 24 hours upon settling of your bill.
For SKYcable subscribers: Your service will be temporarily disconnected limiting your cable TV viewing to local channels only. Service can be reconnected within 24 hours upon settling your bill.
If your bill remains unpaid until 60 days after your due date, your subscription will be permanently disconnected. Additionally, our service team will be dispatched to retrieve any equipment issued to you.
Reconnecting your permanently disconnected SKY service will require the full settlement of your arrears as well as the payment of prevailing installation/activation fees.
For any bill-related concerns, reach us through our 24/7 virtual assistant KYLA at mysky.com.ph/message-us (select 'Billing Inquiries').
We care about keeping you connected and worry-free. With our Extended Credit Arrangement, you may choose installment terms ranging from 2 to 6 months. Message our 24/7 virtual assistant KYLA to learn more.
In the absence of a technical issue or service outage in your area, service disconnection may be due to non-payment of subscription fees. We advise our subscribers to settle their account in full on or before their due date.
To restore your service, please ensure that your account balance has been paid in full. Afterwards, kindly send us proof of payment by messaging our 24/7 virtual assistant KYLA.
Visit mysky.com.ph/paymentcenters for the full list of accredited payment partners.
To avoid service disruption, we encourage you to pay on or before the billing due date located in your billing invoice summary.
You may enroll directly through your bank. Visit mysky.com.ph/paymentcenters for the complete list of partner banks.
Yes. For online payments, the card holder must be able to provide the necessary card verification details.
It's best if you have your billing invoice with you, but if it's not available, just indicate your SKY account number and name in the bill payment slip.
You may settle your SKY bill via check at selects banks and payment centers. Make the check payable to the company name indicated at the top of your SKY bill.
Yes, but kindly provide a detailed breakdown of the payment intended for each account.
Payment will be posted 1 to 2 workday/s from date of payment via banks/centers. If paid via the MySKY App, payment is posted real-time.
You may get a copy by logging in at mysky.com.ph/myaccounts or via the mySKY App.
It is important that you settle your bill on time to avoid service disconnection due to unpaid balances.
Pro-ration usually applies when changes are made to your subscription prior to your bill cut-off.
Kindly message us via our 24/7 virtual assistant KYLA at mysky.com.ph/message-us.
You can enjoy savings: 7.5 days free for quarterly, 15 days free for semi-annual, and 30 days free for annual payments.