As part of our system upgrade, we’re transitioning to a fully digital billing system. This means that printed SKY billing invoices (statements of account or SOAs) will no longer be issued starting June 1, 2025. All subscribers will then receive their billing invoices exclusively via email.

The SKY e-Bill provides a fast, secure, and convenient way for you to access your billing information anytime, anywhere. To know more about SKY e-Bill, click here. Be assured that the SKY e-Bill is compliant with regulations and your SKY account remains unchanged and secure during this transition to digital billing.

What you need to do to continue receiving your SKY billing invoice:

• If you are still receiving your SKY bill in printed form, enroll to e-Bill by registering here and clicking "Enroll to e-Bill" on or before May 31.
• If you are already receiving your SKY bill via email, no further action is needed from you, but please make sure that your contact details are updated here.

Key Reminders:

• SKY will officially stop sending printed billing invoices effective June 1, 2025. Make sure you're enrolled to SKY e-Bill on or before May 31 to avoid missed bills.
• Don’t forget to add sky_billing@mysky.com.ph to your Contacts list so that your billing emails do not go to your Spam or Junk email folder.

Frequently Asked Questions (FAQs)

Why is SKY moving to digital billing?

We are migrating to a new billing system as part of our digital transformation initiatives.

What happens if I don’t provide or update my email address?

You may not be able to receive your SKY bill, which could lead to missed payments or service interruptions. Please provide an updated and valid email address by enrolling to SKY e-Bill before May 31, 2025. You may also update your other contact information by messaging our 24/7 virtual assistant KYLA at mysky.com.ph/message-us (type "Update contact information.")

Is there a cost to enroll to SKY e-Bill?

No, enrollment to SKY e-Bill is completely free for all SKY subscribers.

I’m already receiving my SKY bill via email. Do I still need to enroll to SKY e-Bill?

If you’re already enrolled to SKY e-Bill and your email address is up to date, no further action is needed. We recommend double-checking your MySKY account to ensure accuracy.

What if I don’t have an email address?

We recommend creating one through any free email provider (such as Gmail or Yahoo) to continue receiving your SKY bill.

Is receiving my SKY bill via email secure?

Yes, SKY e-Bill is compliant with regulations and is a secure and convenient way to access your billing information anytime, anywhere.

I already have a MySKY account. Can I still view my bill online?

Yes, you can! Log in to your MySKY account anytime to view your current and past billing statements. You may also settle your account via credit or debit card.

Who can I contact for help?

For inquiries, message us through our 24/7 virtual assistant KYLA at mysky.com.ph/message-us.

Where do I settle my SKY bill?

You may settle your SKY account through any of the SKY-accredited payment centers listed here .