Know the changes in how you will receive your SKY Bill

As part our commitment to improve the way we provide service to you, our customers, we will be transitioning to a new and improved billing system. Our new system will enable us to provide improved customer service, adapt to changing customer needs and deliver operational efficiencies, making your SKY experience simpler and more convenient.

These are some effects of the migration to the new billing system to watch out for:

1. New statement date and due date

Reducing our billing cycles is one of the necessary actions as we move into a new billing system. This means that you will have a new statement date (when your bill is generated) and a new due date (when you need to pay your bill). Moving forward, you may still expect to receive your SKY bills at least ten days before your due date.

2. Proration

Due to the change in your bill period, proration may be applied to your subscription fee which may slightly increase or decrease your amount due in the first month of implementation of the new billing cycles.

3. Separate billing for SKY services

Subscribers who availed of both SKYcable and SKY Fiber, you will now receive two (2) separate billing statements for your cable TV and home internet services. We will also exert all efforts to ensure that you receive both bills at the same time.

Frequently Asked Questions

General Inquiries

Why is SKY changing my bill period?

Reducing our bill generation process is one of the necessary actions as we move into a new billing system. Please refer to the table below as guide on the new statement and due dates with the corresponding bill period coverage.

Statement Date	Bill Period	Due Date
1st of the month	1st to end of month	21st of the same month
7th of the month	7th of the current month to 6th of the following month	27th of the same month
13th of the month	13th of the current month to 12th of the following month	3rd of the succeeding month
19th of the month	19th of the current month to 18th of the following month	9th of the succeeding month
25th of the month	25th of the current month to 24th of the following month	15th of the succeeding month

How will the changes impact me?

a. Statement of Accounts to be received

Given the reduced number of bill periods, it is possible for some subscribers to get two (2) bills on the first month of implementation. If your existing statement date and due date fall on the dates below, please expect 2 bills.

Statement Date	Due Date
16th of the previous month	5th of the current month
21stth of the previous month	10th of the current month
3rd of the current month	23rd of the current month
4th of the current month	26th of the current month
6th of the current month	20th of the current month
8th of the current month	30th of the current month
9th of the current month	29th of the current month

b. Proration

In the first month of implementation of your new bill cycle, proration may be applied to your subscription fee which might slightly increase your bill’s amount due for this month. Your amount due will return to your normal regular subscription fee in your next bills. After the first month of implementation, you may expect to receive only one bill at least ten days before your due date.

When will be my due date? Is this already fixed or there will still be a change?

The due date is 20 days after the statement date and is generally fixed. Please refer to the table below for the new due dates corresponding to the new statement dates:

From		To
Statement Date (current month)	Date Due (20 days after Statement Date)	Statement Date (current month)	Date Due (20 days after Statement Date)
7th	26th	1st	21st
8th	26th
21st	10th
9th	29th	7th	27th
16th	5th	7th	27th
8th	30th	13th	3rd
12th	1st
13th	2nd
14th	3rd
16th	5th
19th	9th
24th	14th
24th	14th	19th	9th
26th	15th
26th	16th
28th	19th
3rd	23rd	25th	15th
4th	24th
4th	26th
6th	20th
8th	30th
9th	29th
24th	14th
24th	15th
26th	10th
26th	15th
27th	15th
27th	17th
28th	17th

Can I revert to my old due date?

There will only be 5 statement days which in turn dictates the due date. Thus only the due dates corresponding to these bill generation days are possible.

What will be my new statement date and due date?

A letter has been sent to your existing billing address detailing your new statement and due dates as well as other changes which may be applied to your bill. An email was also sent to your registered email address. Should you have further queries, please send us a message by filling out the webform at mysky.com.ph/contact-us.

Will there be a price increase?

No, there will be no price increase arising from this reduction of bill cycles. Any change in your amount due is because of the proration applied to your monthly subscription fee as a result of the changes in the days covered in your new bill cycle.

How will this change affect my subscription with SKY?

There will be no changes applied to your subscription to SKY services arising from this reduction of bill cycles.

Will my subscription fee change?

Your subscription fee will not change. Any change in your amount due is because of the proration applied to your monthly subscription fee as a result of the changes in the days covered in your new bill cycle.

On Billing Period

What will be my billing period on my next SOA? Will this still change?

The new billing period indicated in the letter sent to you will be applied moving forward.

Why was I transferred to such bill period?

To soften the impact of the new bill cycle on your experience, we migrated you to the cycle nearest to your existing bill period.

Bill Delivery

Considering the changes, when do I expect my bill to arrive?

If you are enrolled to SKY e-Bill, you will receive your bill on your statement date. If you have opted to receive your bill in print, you may expect it within five to seven days from your statement date.

Disconnection

How can I be assured that my service will not be disconnected while I am adjusting to the new due date?

During this transition, as long as your payment is updated and any amount dues are paid prior to the due date, you may be assured that your SKY service will not be disconnected.

If I failed to pay, when will my service be disconnected?

Service disconnection will be processed if outstanding balance remains unpaid four days after due date. We encourage you to pay on or before your due date to avoid inconvenience and enjoy continuous service. You may refer to mysky.com.ph/paymentcenters for various bill payment options.

Statement of Account (SOA)

How will my first bill with the said changes look like?

Your first bill will reflect your new statement date and bill due date. The prorated charges will be detailed accordingly.

What will be my statement date? Bill Period? Due date?

Please refer to the letter and email sent for details on the statement date, bill period, and due date

GOT QUESTIONS?

For further inquiries, please send us a message by filling up this webform.