Is SKY part of the ABS-CBN Franchise?

No. It is separate.

SKY applied for a separate franchise in 1995 and which expired in May 4, 2020. It is incidental that the SKY franchise expiry happened at the same time as ABS-CBN.

What is the Cease and Desist order that NTC issued to SKY?

The cease and desist order directs SKY to immediately cease its direct to home (DTH) or SKYdirect operations. The franchise expired May 4, 2020.

In compliance to the order, we have ceased our broadcast effective June 30, 2020.

We assure our subscribers that we will exhaust all legal remedies to resume our services. As a first step, we will seek the reconsideration of the cease and desist order.

In the spirit of fairness, we continue to appeal to the NTC to extend the same privilege given in the past to other companies whose franchises have expired but are currently pending in Congress to continue its operations until a resolution is passed.

Does the Cease and Desist order issued to SKY include SKYcable and SKY Fiber services?

No. SKYcable and SKY Fiber services will remain operational as these services are unaffected by the franchise expiration. A cable TV system does not require a legislative franchise. The CDO only covers our direct to home (DTH) or SKYdirect services.

What happens to SKYdirect subscribers with the cease and desist order?

SKYdirect subscribers will no longer be able to load and view any broadcast.

We will refund all unconsumed prepaid loads and advance postpaid payments as of June 30, 2020. Newly installed subscribers within May 1 – June 30, 2020 can also request for a digibox refund.

Is there a chance that SKYdirect will continue its operations? Is there a timeline?

We assure our subscribers that we will exhaust all legal remedies to resume our services. As a first step, we will seek the reconsideration of the cease and desist order.

In the spirit of fairness, we continue to appeal to the NTC to extend the same privilege given in the past to other companies whose franchises have expired but are currently pending in Congress to continue its operations until a resolution is passed.

Am I eligible for a refund? How can I request?

We will refund all unconsumed prepaid loads and advance postpaid payments as of June 30, 2020, as well as prepaid cards and e-pins that were purchased in advance. Newly installed subscribers within May 1 – June 30, 2020 can also request for a digibox refund.

• For unused prepaid load: PREPAID REFUND <BOX ID>
• For unused prepaid card or e-pin: PREPAID REFUND <CARD/PIN Serial Number> <PIN>
• For box refund: SKY BOX REFUND <BOX ID> <FULL NAME>

Please be advised that effective January 1, 2023, subscribers can get their refund via our 24/7 virtual assistant KYLA. You may reach out through any of the following:

• On Viber
• On Facebook
• On Web Browser

1. In your chosen KYLA chat platform, send SKYDIRECT REFUND via chat
2. Under Billing Concerns, select “ADJUSTMENT / REFUND”
3. Under SKY Servce, select “SKYDIRECT”
4. Choose “LOAD REFUND”
5. Provide the following information: Name, Box ID, Mobile Number
   • Please provide the mobile number that you prefer to receive the telco load credit equivalent to the unused SKYdirect load
   • If you wish to refund your unused prepaid card or e-pin, kindly share your prepaid card and pin serial number
6. Once validated, you will receive a confirmation message from our Kapamilya Care Specialist via chat
7. Once confirmed, you will receive your prepaid load credits and confirmation message from your mobile service provider within 7 working days.

1. In your chosen KYLA chat platform, send SKYDIRECT REFUND via chat
2. Under Billing Concerns, select “ADJUSTMENT / REFUND”
3. Under SKY Servce, select “SKYDIRECT”
4. Choose “BOX REFUND”
5. Provide the following information: Name, Box ID, Mobile Number
6. After 3 days, you will receive a confirmation message via chat if your request if qualified or not.
7. Once confirmation is received that your refund request is qualified, you can go to the LBC branch near you and claim your digibox refund. Bring your SKYdirect digibox, 1 valid government ID and confirmation message received from KYLA.

Will you refund pre-paid cards that are active and cards that were bought in advance?

Subscribers can get their refund of prepaid cards that are not yet loaded in the box. The refund will be via Globe/TM Prepaid Share-a-Load or Smart/TNT/Sun Prepaid Pasaload. To request, follow the refund steps. Click here.

Can I use my dish and box for another provider?

You may use your dish with another provider. We will exert efforts to have your box reusable with another provider.